Client Manager Recall Masters - Laguna Hills, California, United States

  • Job Type: Full Time
  • Category: Account Executive,Account manager,Business Development,Customer Service Manager,Sales
  • Published: 05-11-2021
  • Salary: $60k-$80k
  • Job Location: Laguna Hills, California, United States
Job Description:

Recall Masters is the leading provider of automotive recall information, services and vehicle owner communications dedicated to helping automakers and their dealers expedite the repair of recalled vehicles and make the roadways safer for everyone. Recall Masters is looking for a highly organized and results oriented individual to work as a Client Manager. The ideal candidate is someone who works well with multiple teams within our organization as well as the ability to navigate through multiple client contacts and third-party vendor contacts. In addition to a great salary and benefits, RM offers a collaborative and fun culture where talent thrives, and career growth is nearly unlimited.

Recall Masters is looking for a Client Manager who provides strong hands on performance management of our recall communications program. The position reports directly to the VP of Client Experience and is directly responsible for managing assigned dealership accounts. The ideal candidate will possess a proven track record of building and nurturing client relationships.  This position is part of a high-performance team in a fast-paced start-up environment.  This position requires a daily interaction with possible travel for dealer and/or dealer group/OEM meetings on occasion.  Areas of responsibility include, but are not limited, to:

• Engage in high profile level activity across strategic client groups

• Effectively manage the progress and results of accounts assigned (retention)

• Onboarding new clients with the Recall Masters kick off process.

• Build and develop strong working relationships with customers and all users in the dealerships

• Work with ‘at risk’ clients and determine action plan to turnaround and retain

• Demonstrate “ownership” of account by responding to client requests in a timely and urgent manner

• Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results

• Utilize standardized methods provided to closely monitor system ‘red flags’ and emergencies with clients and take immediate action

• Work with, contribute and manage the action(s) required to turnaround ‘cancelled’ accounts

• Effectively manage time and activity to successfully engage with every client at least once per month

• Perform GoToMeetings each workday to meet target goals

• Construct and communicate summary reports with appropriate documentation

• Engage and participate in the exchange of ‘best practices’ with others on the CS Team

Job Requirements:
  • 5 years of Account Management/ Fixed Ops Experience/ New Car Dealership
  • Exceptional communication skills - ability to prioritize and efficiently and transparently communicate ongoing activities with each dealership.
  • Strong interpersonal, self-starter skills
  • Ability to independently establish work priorities & work under pressure and deadlines
  • Ability to learn and grow from mistakes without an effect on productivity
  • Excellent team player willing to jump into unfamiliar projects when teammates need help
  • Strong knowledge of Microsoft products (Word, Excel, PowerPoint) and CRM