Job Description:

Recall Masters, the leading provider of automotive recall information, services, and vehicle owner communications since 2015, is committed to making roadways safer for everyone by expediting the repair of recalled vehicles. We are seeking a talented Key Account Manager (KAM) to join our team and help us expand our client base in the New England region.

Primary Responsibilities:
As a Key Account Manager, you will manage client relationships, work on a sales pipeline, and identify new business opportunities. In addition, key responsibilities include:

Manage and retain assigned book of business
Build trust and a strong rapport with current and potential clients
Increase opportunities by understanding client needs and requirements
Monthly touchpoints/reviews with an assigned book of business through phone calls, webinars, and onsite visits
Log all activity and communications through the company CRM
Maintain up-to-date knowledge of Recall Masters products or services, including features, benefits, and competitive advantages
Collaborate with other departments to ensure customer satisfaction

Job Requirements:

Minimum Qualifications:

Knowledge and experience of Fixed Ops is required
Minimum of 5 years of Automotive experience in a B2B environment
Consistent track record of achieving company revenue, churn, and performance goals
Consultative approach: Listen to the clients, understand their needs, and tailor your communications to meet their expectations
Excellent verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively in a fast-paced, dynamic environment
Must reside in or be willing to relocate to the New England area
Ability to attend in-person meetings regularly in the New England area
Professional and presentable demeanor suited to client-facing interactions

Preferred Qualifications:

College degree preferred
Experience with Salesforce CRM
Experience with MS Office (Word, Excel, PowerPoint, Teams, etc.)
Proficiency with sales tools, mobile applications, and technology used in field sales
Demonstrated self-starter with a proactive attitude and drive to achieve sales goals

Salary and Benefits:

Competitive salary based on experience + variable compensation
Comprehensive benefits package, including health, dental, and vision insurance
Generous paid time off and holidays
Professional development opportunities
Wellness programs and team-building events

Location:
Boston, MA

Hybrid:
Field-based and Remote in New England region

Other Requirements:

This role leverages a flex-schedule that may involve nontraditional working hours. Must be able to work from the Recall Masters office or remotely from a home office, depending on the candidate’s skills and experience. This position is eligible to US citizens physically residing in the US, any offer of employment is contingent upon background, drug screen, and reference checks.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Recall Masters is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.